"Honey, I can't make sense of the comments, it took me a while to figure out they were backwards"
Now, if Steve Portigal has something to say—that's one thing. But when my wife says the same thing—I perk up. She's never steered me wrong. ;)
Also, I had Russell Davie's blog stuck in my head. He always has great conversations happening in the comment area, and he does it oldest first. And I think it 's a good experience.
And lastly, here's what I said in a comment on the 37 Signals Basecamp post:
"But I value and respect every opinion I get here. Even if it's the one out of hundreds who thinks I could be doing something better. I value it, and take it to heart. And sometimes I even modify my thinking around if it makes enough sense and has truth to it"
Here's a snippet of what Jason Fried said (see comment for full context)
"It's critical to understand that even if 100 publicly vocal people want something, it may be in direct conflict with what 10,000 other people want. We're not going to make 100 people happy at the expense of 10,000 other people. These are the decisions that every business must make. You can't make all or the people happy all the time."
I think there is truth and value in both what Jason and I are saying. You can't make everyone happy. And you shouldn't. You have to be yourself. You have to be true to your brand. And in business, you have to do right by your customers. But every once in a while, someone comes along and points something out. And it may be something you didn't even think twice about. And that little lone voice, may or may not represent your "base".
But all of that is irrelevant. What is that one person saying? And can it make for a better experience? If it can, nothing else matters. I've always said a good idea can come from anywhere. So thanks, Steve, Russell and Belinda for a good idea.