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Tuesday, June 26, 2007


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» Can the customer experience bemanaged? from Customers Rock!
 Lets think about the word manage.  From Merriam Websters online dictionary: 1 : to handle or direct with a degree of skill: as a : to make and keep compliant cant manage their child b : to treat with care managed his... [Read More]

» Total Design from Marketing & Strategy Innovation Blog
by: David ArmanoAdam Greenfield recently penned an insightful writeup on thoughts around experience design, customer service, and the notion of control. If any of these topics are of interestI would recommend reading the whole thing.... [Read More]

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