"When you think “social media” a few names and images come to mind. You might think of Robert Scoble who is essentially a “Weblebrity” or Jeff Jarvis
who leveraged his blog to amplify his gripes with Dell’s customer
service creating “Dell Hell”. But there’s a new reality that’s much
less dramatic and becoming more pervasive if not mainstream in the
modern day office. Some of your employees may be leading double lives
which often blurs the lines between personal and career—they are
“super-connecters” who leverage social media tools to amplify their
communications and conversations with hundreds and possibly thousands
of people across the globe…
Masters in the Art of Improvisation
If you find that you have one or more people like this in your
organization, what you need to understand is that they are
self-teaching themselves skills that are incredibly effective in a
digital world. For one, it’s likely that an experienced office
influential who communicates regularly through multiple social touch
points have become comfortable with the art of nimble, less formal
conversations."
Read the full post at Experience Matters
