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« Agency Path To Enlightenment | Main | Innovation vs. Litigation »
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Delight = Brand + Experience
Wow, what a great model. I totally agree:
- Jessica Alba
-- Tina Turner
--- Wonder Woman
---- Liv
Posted by: Livia Labate | Thursday, October 16, 2008 at 03:10 PM
What we think= Brand Identity
How we are perceived = brand image
Now align those two and you're off and running.
Posted by: BIG Kahuna | Thursday, October 16, 2008 at 03:10 PM
I'm just a mirror of a mirror of myself.
Emily Saliers
Also:
I'm not who I think I am.
I'm not who YOU think I am.
I'm who *I* think *YOU* think I am.
;-)
You're on a role, buddy!
Posted by: Russ | Thursday, October 16, 2008 at 03:21 PM
Another quote I use often that reflects the same spirit:
We judge ourselves by our intentions, others judge us by our actions.
b.t.w. - the video we shot is going to get produced and posted soon. Promise.
J
Posted by: Joshua-Michéle Ross | Thursday, October 16, 2008 at 08:55 PM
Hi David
Sorry, but this is too simplistic for me. It implies that how others perceive us is driven entirely by own own thoughtful behaviour. If only life were so simple.
The model ignores the fact that much of our behaviour is automatic and not under thoughtful control. Bernd Schmitt described the -sense-feel-think-act-relate - sequence in his book 'Experiential Marketing' and Antonio Damasio described the neuroscience that underpins it in his book 'The Feeling of What Happens'. Much of the acting takes place without a great deal, or any thinking at all. Good job or we would never get anything done!
The model also ignores the fact that how we are perceived depends as much on the situation, and the perceptions, experiences and attitudes of the person perceiving us, as on anything we do. That is why two witnesses to the same 'crime' often report seeing completely different things, despite being in exactly the same place at exactly the same time.
Graham Hill
Independent CRM Consultant
Interim CRM Manager
Posted by: Graham Hill | Friday, October 17, 2008 at 08:36 AM
You may want to check out these diagrams. A bit academic and theoretically dense, but could be helpful in constructing similar diagrams.
http://www.flickr.com/groups/great_diagrams_in_anthropological_theory/pool/
Posted by: Robert | Friday, October 17, 2008 at 09:24 AM
Great interpretation of Maslow's pyramid in the age of personal branding.
I love @Russ conclusion: "I'm who *I* think *YOU* think I am."
Posted by: Miguel Jiménez | Friday, October 17, 2008 at 02:21 PM
The first thoughts I had while reading this were, 'But what happens in between the stages?' Like...is there something going on where the lines are? For example, from What We Think, to What We Say or Do, what changes? What drives the next stage? Do we go from logic (what we think), to emotion (What We Say, or Do)?
I guess I just need a bit more detail :)
Posted by: Courtney Kuehn | Friday, October 17, 2008 at 07:16 PM
Graham,
Though I'm not a neuro scientist, I'm fairly certain that all action requires some level of thought even if it's at a subconscious level. But you make good points. Though like your example of two witnesses seeing the same thing differently, this is how I see it (vs. a scientifically accurate representation)
Courtney,
Thanks for bringing up the in between stages, they are most likely there. But that's the beauty of a simple visual like this—you get to fill them in. So print this out and start marking it up. :-)
Posted by: David Armano | Saturday, October 18, 2008 at 08:58 AM
David, thanks for the brain buster. You build a great case for thought here and so it should be.
Yet, on the other side of the issue of thought is action which shapes it reciprocally.
Now know actions can change the formation of the human brain daily far more we once realized, that discovery may flatten the hierarchy here. Or would it?
My question is this: Since action will literally reshape dendrite brain cells for more of the same, and since it there will change thought, should there be more of an interactive circle here and less pyramid shape to show the links? What do you think?
Posted by: Ellen Weber | Sunday, October 19, 2008 at 09:19 PM
Very good idea, excellent and clear representation. I wonder if there´s an even lower layer for the 'subconscious' mind, since most of our real desires and thoughts are driven by it.
Posted by: Luis G de la Fuente | Monday, October 20, 2008 at 12:49 PM
This is typical of flat 2 dimensional perspectives and the reason why marketers can't figure out what to do next, so they stuff people in an fMRI machine.
Measuring will save markerters, but what do we measure? Not fMRI scans, but stories.
Even US terrorist interregators KNOW that talking nicely is better than waterboarding, afterwhich they have to talk nicely anyway-- see Daily Show with Jon Stewart Dec 8th, 2008
I use a 'Story Lens', go to www.scenario2.com and see site map or tools.
For background see http://numerati.wordpress.com
Innovation is like knowledge, over-rated. It only applies given the right environment and most people mess up the measures.
Cheers,
Nick
Posted by: Nick Trendov | Tuesday, December 09, 2008 at 02:37 PM