GREATEST HITS
User Experience Building Blocks
Never Forget Where You Come From
Got Juice? (Podcast with Jaffe)
Human Hierarchy + Collaboration
HP is blogging. Why aren't YOU?
Visualizing Social Media Network
Interaction Design Made Simple
In Around, Outside The Sandbox
Holy Trinity of Experience Design
« Venn Economics | Main | Agency Path To Enlightenment »
TrackBack URL for this entry:
http://www.typepad.com/services/trackback/6a00d8341bfa9853ef010535822b81970b
Listed below are links to weblogs that reference The Corporate Social Media Curve:
» The Corporate Social Media Curve from Marketing & Strategy Innovation Blog
by: David Armano... [Read More]
» links for 2008-10-21 from The Net-Savvy Executive
Would You Like a Job as an Online Community Manager? Good discussion of the role, which is very similar to social media leadership roles in other companies. Titles and descriptions are still fluid, so these discussions help to understand... [Read More]
» Which of your departments is strangling you? from Donor Power Blog
Does this show a familiar situation? From Logic+Emotion: The Corporate Social Media Curve. Every organization, commercial or nonprofit, has its idea-killers. They may or may not be the legal department. They are the fear-mongers who find reasons not to... [Read More]
You can follow this conversation by subscribing to the comment feed for this post.
This is only a preview. Your comment has not yet been posted.
As a final step before posting your comment, enter the letters and numbers you see in the image below. This prevents automated programs from posting comments.
Having trouble reading this image? View an alternate.
Speaking At:
Conversational Marketing Summit
SXSW 09
Marketing 2.0, Paris
WOMMA 2008
Forrester Consumer Forum 08
IDEA 2008
O'Reilly Web 2.0 Expo
Chicago New Media Summit
The Conference Board
Ad Age Digital Marketing
MIX 08
Interaction 08
UI 12
CanUX
In The News
Adweek Spotlight
Conversation Economy
Conversation Architects
IN Blogs
Best of 2006
Overnight Success
A Blog's Eye View
Video Clips
MIX 08
Interaction 08
Forrester 2007 Forum
Chicago Office
Road To Dell
Chat with Ze Frank
Blog's Eye View
CM Links
Experience Matters
Always in Beta
Beta Reel
12 Consumer Values for Your Wall
Navigators, Explorers, and Engaged Participant
Top 10 Things You Can Do During A “Blogoutâ€
Rocketbust: It’s About Talent
Is Creativity the New Innovation?
It's All About the Custoconsumuser
But What About the Touchpoints?
First Impressions, Blogs, and Your Personal Brand
Need Inspiration? Get Out of Your Sandbox
Confessions of a Dot-com Survivor
We Need More T-Shaped Creativity
Delight = Brand + Experience
funny shit..Dave :)
cheers
@Aronado
Posted by: Aronado | Tuesday, October 14, 2008 at 04:30 PM
This is hilarious. I think over 50% of social media proposals die at the end of this curve.
Posted by: Ms. Pixel | Tuesday, October 14, 2008 at 04:30 PM
Great visual! I thought "new media" was a pretty obvious term. Old habits die hard I suppose.
Posted by: Tim Jahn | Tuesday, October 14, 2008 at 04:32 PM
Seriously, this was my afternoon. Unfortunately I was operating on the down curve side.
Posted by: CatchUpLady | Tuesday, October 14, 2008 at 04:37 PM
Ha. The 50% that don't die end up in a never ending strategic cycle. "Let's rethink" and so it begins again;)
Funny, thanks! @nolatlf
Posted by: TIffany | Tuesday, October 14, 2008 at 04:38 PM
LoL. Needs an explosion or cross bones at the end!
Posted by: Chris Finlay | Tuesday, October 14, 2008 at 04:43 PM
I rarely read blogs beyond the specific scope of work on my plate anymore because sometime almost a year ago I noticed that people started saying the same things in the same ways with the same buzzwords, over and over. For me, it became a chore, to click thru to egocast over egocast in the social media and PR genres.
Your blog pleasantly surprises me. It's smart, it's fresh, it's like a breath of fresh air.
Thank you.
Posted by: Annie Heckenberger | Tuesday, October 14, 2008 at 04:45 PM
Spot on.
Posted by: Mark Bean | Tuesday, October 14, 2008 at 04:45 PM
Fantastic and sadly true. How about a "fail whale" at the end or a twitter bird with 'x' for eyes.
Posted by: Tricia | Tuesday, October 14, 2008 at 04:48 PM
I just thought you should know that when I steal this . . . and I will . . . I don't plan to give you proper attribution ;)
Cause I had a very similar conversation with a client recently.
Posted by: John Craft | Tuesday, October 14, 2008 at 05:04 PM
Perfect!
Posted by: FoolishAndy | Tuesday, October 14, 2008 at 05:21 PM
Very nicely put.
The world has caught up and we need to move beyond status quo.
Posted by: Arnold - Mr.Gadget | Tuesday, October 14, 2008 at 05:47 PM
so true
Posted by: Ben Rowe | Tuesday, October 14, 2008 at 05:57 PM
Good One.
Posted by: Michael Melnick | Tuesday, October 14, 2008 at 06:00 PM
You have an excellent capacity to display information visually, and a great sense of humor. Nice job.
Posted by: John Marshall Roberts | Tuesday, October 14, 2008 at 06:40 PM
This is brilliant Dave thank you so much for these great visualizations that are also right on and very funny.
Posted by: Stephan | Tuesday, October 14, 2008 at 06:57 PM
lol awesome - so the truth.
Posted by: Sonny Gill | Tuesday, October 14, 2008 at 07:37 PM
The same chart could be used with Marketing (instead of legal) when it comes to UX in software. A lot of big companies really want to constrain the "brand" of software that most enterprise companies release.
Posted by: Sean Gerety | Tuesday, October 14, 2008 at 08:14 PM
Top notch. Massive LULZ were had. I want to work this into a powerpoint.
Posted by: Adam Gershenbaum | Tuesday, October 14, 2008 at 11:21 PM
I have seen all of those. Well captured.
Posted by: Joseph Rueter | Wednesday, October 15, 2008 at 01:26 AM
so you do 'get' irony. v funny.
Posted by: eaon | Wednesday, October 15, 2008 at 03:37 AM
HAHA
so true
Posted by: Alex | Wednesday, October 15, 2008 at 04:35 AM
Right on. I think I'm going to use this at my next client presentation =).
Thanks David.
Posted by: Andy Didyk | Wednesday, October 15, 2008 at 08:46 AM
This graph is so true!
I met with some clients who were very passionate and curious about social media at the beginning and came out a lot of "creative" ideas.
But after rounds and rounds of discussion and their reports to the higher levels, everything goes back to zero. Probably worse than a "youtube video" shown in this graph, they just want to revamp their website, make it more visually appealing.....
Corporate ladder really kills social media sometimes
Posted by: Shawn | Wednesday, October 15, 2008 at 08:47 AM
Hilarious! I'm sure this will make the rounds
Posted by: jackie | Wednesday, October 15, 2008 at 12:49 PM
To be fair to corporations...just for giggles; if you were organizing to a group of people to support social media and conversations you wouldn't come up with typical business structure.
It's not what they were designed for.
So, my question is, how would you design a business in such a way that it could take advantage of social media?
I'll be you have an idea or two David.
Keep creating,
Mike
Posted by: Mike Wagner | Wednesday, October 15, 2008 at 01:49 PM
Mike,
Great question. I'd say that corporations have to become more comfortable acting like individuals. Or have the stones that Michael Dell had to launch their social initiatives, or the Culture that Tony H. started at Zappos, or the customer centrality of Southwest, or the Wilingness to try like Comcast.
While at the surface, this visual seems like satire, it's actually a call for change. There are so many ways we can add value in this space, but it's going to take things like working around the legal dept to make that happen. And if that obstacle is impossible to work around (healthcare, government sectors) then perhaps it's better to market yourself more traditionally.
Not sure if this is as much an answer as it is an opinion Mike, but thank you for the question.
Posted by: David Armano | Wednesday, October 15, 2008 at 02:18 PM
Let's do something!
bonnieL
Posted by: bonnieL | Wednesday, October 15, 2008 at 04:53 PM
David,
Thanks for the follow up to my question. I like how your visual opens up this conversation! It gets to why we need new "wine skins" in the larger corporations and businesses of our marketplace.
Maybe a gathering and a conversation around the organizational development issues that social media strategies face would be move the ball a bit?
Thanks for stirring things up!
Keep creating,
Mike
Posted by: Mike Wagner | Wednesday, October 15, 2008 at 08:28 PM
Can't stop giggling over this. I don't normally send "forwards" but for the company I keep, this is definitely forward worthy.
So glad I subscribe to your posts.
Posted by: Jessica | Thursday, October 16, 2008 at 09:31 AM
This is epic...well done =)
Posted by: Adam Singer | Thursday, October 16, 2008 at 01:26 PM
Incredibly accurate David. Those are the words I hate most to hear. When it comes to litigation vs. innovation most companies retreat back to safety instead of creating new, updated policies to adapt to the world as it is today. I'm sure this will find its way into many a presentation deck.
Posted by: Matt Dickman | Thursday, October 16, 2008 at 01:53 PM
Unfortunately this is reality for most of the agencies and advertising people :( do u have clientes coming to ur site :)
Posted by: Luisa Agante | Thursday, October 16, 2008 at 02:47 PM
Painfully real...
Posted by: Mary Paul Stewart | Friday, October 17, 2008 at 10:37 AM
Hi Dave. Just discovered your blog. It’s great – I’m subscribing.
Excellent graphic – it illustrates one of my recent blogs in a single picture! I consistently counsel prospects & clients on precisely this. They should get legal (and other internal organizations like IT) on board with their new social media initiative as early as possible; otherwise it can be painful when their initiative gets crushed in the 11th hour. Better to have to tweak your strategy early than trash it late. Not to mention wasted effort and opportunity lost.
Unfortunately, too many folks think the opposite approach is best. At OMMA just last month I heard one consultant (attendee, not speaker) expound the exact inverse – keep IT, legal, and upper management out of it. I send best wishes to whoever heeds THAT message…
Steve Murthey
Director or Strategic Consulting
Mzinga
Posted by: Steve Murthey | Monday, October 20, 2008 at 10:41 AM
Sad but very true. At the end can there be a "that social media agency was hopeless, we got no results!" ;)
Posted by: Lesley White | Wednesday, October 22, 2008 at 05:57 PM
Hi David:
This is hysterical because it's true.
Forgive the self-reference, but I covered an analog in my blog on cause marketing that I called "Scared Pointless."
It's about a relationship between Walgreens and the American Diabetes Association of which I wrote; “thanks for your money, but don’t stand too close when you hand us the check.”
Warm regards,
Paul
Posted by: Paul Jones | Thursday, November 06, 2008 at 09:03 AM
Love it...love it...love it. I have a meeting somewhere between point 3 & 4 next week...thankfully now I have a fallback position as shown in point 6
Posted by: Aden Davies | Saturday, November 08, 2008 at 04:20 AM
This is so true it hurts!
Thanks for saying it in a way that, hopefully, most people can understand.
From inside an academic medical center, where legitimately newsworthy work happens, a distinction between corporate marketing and news is essential. Fortunately, as former reporters our group knows this.
Hey to Paul Jones up there!
Posted by: Clinton Colmenares | Saturday, January 24, 2009 at 04:30 AM
Low cost SEO, web marketing, internet marketing, web design & online advertising. Best SEO company for traffic.
Posted by: SEO | Tuesday, April 14, 2009 at 06:01 AM