What happens when you don't get your experience design right? When you don't take the time to understand your users? When your user experience is not exactly in sync with what your users want, need and desire? You get a full on revolt from the people who keep you in business.
From Caffeine Marketing:
"The new home page of Facebook features updates on every single thing your friends are doing on the Facebook network. Whether they became single recently, signed up for a new class, or ate a corn dog… you’re going to hear about it. One would think users would appreciate the changes in terms of Web 2.0, think again! The new homepage has become a headache to users and peeping toms watching every move you make on the social networking giant. Simply put, users feel betrayed. Facebook members have taken their disgust a step further by starting a Facebook petition to resist the step forward into Web 2.0."
Did anyone take the time to test these new feeds and features? I mean really test it? Get to the heart of the matter to see of Facebook users wanted (and needed) these kinds of features? Hello? Is anyone out there?
Update: Save Facebook is launched.
